Optimise Your Teams Phone System with Advanced Reporting
Vorco Teams Call Reporting is an add-on suite for Microsoft Teams Phone System. Designed to work seamlessly with Vorco Calling for Teams, it enriches your call records with detailed data.
Gain insights into call flows and agent performance, all within your Microsoft Teams environment.
Standard Features
In-depth Call Analysis
Understand call flows with detailed tracking and reporting. Identify who answered calls, response times, and outcomes of unanswered calls.Performance Metrics
Analyse call duration and volume per queue and agent. Easily spot differences in agent performance and call complexity.Easy-to-Access Reports
Access reports through a special link without the need for sign-in. Embed reports in Microsoft Teams, on displays, or within your CRM system.
Customisable Dashboards
Tailor current and historical dashboards to meet the specific needs of different departments and teams.Missed Call Tracking
Keep track of missed calls, including overflowed and abandoned calls.Customer-Driven Development
We continuously evolve based on customer feedback, ensuring our features meet your needs.
Included with Vorco Calling for Teams
The standard suite of Vorco Teams Call Reporting functionality is available at no additional cost for Vorco Calling for Teams customers.Simple Deployment
Simply generate a reporting link in our customer portal and you’re ready to go in under 60 seconds.
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